Privacy Policy
RK's Indoor Playground
Effective Date: October 20, 2026
At RK's Indoor Playground, your privacy and your family's trust are important to us. This Privacy Policy explains how we collect, use, share, and protect personal information when you visit our website, make reservations, purchase tickets or memberships, attend events, or communicate with us.
By using our website or services, you acknowledge the practices described in this policy.
1. Information We Collect
We may collect personal information when you interact with our website or visit our facility, including:
Personal Information: Your name, phone number, email address, and other contact information.
Booking Information: Reservations, ticket purchases, memberships, birthday parties, and event details.
Waiver Information: Names and ages of participating children, parent or guardian information, electronic signatures, and other information provided during registration.
Payment Information: Transaction details and payment confirmations processed through our payment service providers.
Website Information: IP address, browser type, device information, cookies, and general website activity.
We collect information you voluntarily provide and certain technical information automatically when you visit our website.
2. How We Use Your Information
We use personal information to process bookings and payments, manage memberships, maintain required waivers, communicate important updates, respond to questions, improve our services, and support a safe and enjoyable experience for our guests.
With your consent where required, we may also send information about special events, promotions, and offers.
3. Cookies and Website Analytics
Our website may use cookies and similar technologies to improve website functionality, understand visitor activity, and enhance your browsing experience.
Our website is hosted by Squarespace, which may collect technical and usage information necessary to provide its services.
You can manage or disable cookies through your browser settings. Please note that some website features may not function properly without certain cookies.
4. Online Booking and Payments
We use third-party platforms, including ROLLER, to manage reservations, admissions, memberships, event bookings, and digital waivers.
Payments are processed through third-party payment providers. We also accept eligible payments through Zelle.
These providers may collect and process information according to their own privacy policies and security practices.
5. Text Message Communications
When you provide your phone number, we may use it to respond to inquiries and send booking confirmations, reminders, or important updates related to your visit.
If you separately opt in to promotional text messages, you may also receive information about special offers and upcoming events. Message frequency may vary, and message and data rates may apply.
You may opt out of promotional messages at any time by replying STOP. For assistance, reply HELP or contact us through our website.
We do not sell or share mobile phone numbers or text messaging consent information with third parties for their independent marketing purposes. Information may be shared with service providers solely to facilitate our communications.
6. Sharing Your Information
We do not sell your personal information.
We may share information with trusted service providers who help us operate our business, including website hosting, reservations, payment processing, digital waivers, and customer communications.
We may also disclose information when required by law, to protect the safety of our guests, or to protect our legal rights.
7. Children's Privacy
RK's Indoor Playground is a family-oriented business. Our website is intended for parents and guardians, not for children under the age of 13 to use independently.
We may collect limited information about children when a parent or guardian completes a waiver, purchases admission, or makes a reservation.
We do not knowingly collect personal information directly from children under 13 without appropriate parental involvement or consent.
Parents or guardians may contact us to request information about their child's personal data.
8. Data Security and Retention
We take reasonable steps to protect personal information against unauthorized access, misuse, or disclosure.
However, no internet-based system or electronic storage method can be guaranteed to be completely secure.
We retain personal information only as long as reasonably necessary for business operations, safety documentation, legal compliance, and recordkeeping obligations.
9. Your Privacy Choices
You may contact us to request access to, correction of, or deletion of your personal information, subject to applicable laws and legitimate recordkeeping requirements.
You can also unsubscribe from promotional communications or adjust your browser's cookie settings.
10. Third-Party Websites
Our website may contain links to external websites and services. We are not responsible for the privacy practices of those third parties and encourage visitors to review their individual policies.
11. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our services, technology, business practices, or applicable laws.
Any updates will be posted on this page with a revised effective date.
12. Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact us through the Text Us option on our website.
RK's Indoor Playground
1217 Butterfield Road, Wheaton, IL 60189
Website: www.rkindoorplay.com
We appreciate your trust and look forward to welcoming your family!